{"id":1217,"date":"2020-07-14T13:10:32","date_gmt":"2020-07-14T13:10:32","guid":{"rendered":"https:\/\/sectigostore.com\/blog\/?p=1217"},"modified":"2020-11-13T16:02:25","modified_gmt":"2020-11-13T16:02:25","slug":"how-to-fix-err-ssl-protocol-error","status":"publish","type":"post","link":"https:\/\/sectigostore.com\/blog\/how-to-fix-err-ssl-protocol-error\/","title":{"rendered":"How to Fix the ERR_SSL_PROTOCOL_ERROR in 8 Easy Steps (2020 Edition)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Learn how to get rid of the \u201cThis site can\u2019t provide a secure connection\u201d page in Google Chrome by addressing the \u2018ERR_SSL_PROTOCOL_ERROR\u2019 that causes it<\/h2>\n\n\n\n<p>One of the most annoying experiences for website users is when dreaded error messages and warnings pop up. For example, Google Chrome shows the \u201c<a href=\"https:\/\/sectigostore.com\/page\/fix-your-connection-is-not-private-chrome\/\">Your connection is not private<\/a>\u201d warning when it finds something fishy regarding a website\u2019s <a href=\"https:\/\/www.hostreview.com\/blog\/190509-what-is-an-ssl-certificate-everything-a-website-owner-needs-to-know-types-advantages-disadvantages-cost-resources\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">SSL\/TLS certificate<\/a>. But the root causes of some errors are still unknown, and the ERR_SSL_PROTOCOL_ERROR message is one of them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In Some Cases, Simply Changing Browsers May Be Enough\u2026<\/h2>\n\n\n\n<p>Users often complain about encountering the ERR_SSL_PROTOCOL_ERROR, even while accessing well-known and reputable sites like Gmail, Pinterest, Twitter, ClearTrip, and YouTube. However, just by tweaking some security settings in your browsers or operating systems, you can eliminate this error and access the website you\u2019re trying to connect to.<\/p>\n\n\n\n<p>Before we start, try these quick fixes:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Open the website in another browser such as Firefox or Safari.<\/strong> There might be a browser security setting that prohibits the site from connecting securely via Chrome.<\/li><li><strong>Open the website in Incognito mode. <\/strong>If any cache memory or cookies cause theERR_SSL_PROTOCOL_ERROR, you can easily eliminate the issue by using Chrome\u2019s Incognito mode. <strong>&nbsp;<\/strong><\/li><li><strong>Make sure your device\u2019s date and time settings are accurate and sync automatically. <\/strong>Some errors are caused when the date and time on your system are incorrect and not automatically synced. Although there is no specific reason behind the same, many readers report that this simple step has helped them eliminate the &#8220;Your connection is not private&#8221; error in Chrome.&nbsp;<\/li><li><strong>Open the website with HTTP:\/\/ (instead of HTTPS:\/\/).<\/strong> Double click on the domain name in the address bar and delete \u201cs\u201d from HTTPS. &nbsp;However, this is not safe or something we recommend because HTTP is an insecure protocol. When using HTTP, your data transmits in (unencrypted) plaintext and can be stolen easily by hackers. Don&#8217;t share any personal or financial data on the website running on HTTP.&nbsp;<\/li><\/ul>\n\n\n\n<p>If none of the above works, don\u2019t fret. Try each of the following tips until you get rid of the error page. Only one solution from this list will work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8 Quick Tricks to Fix the &#8216;ERR_SSL_PROTOCOL_ERROR&#8217; in Chrome<\/h2>\n\n\n\n<p>The security settings on browsers and operating systems are there to protect you from malicious sites. If you\u2019re 100% sure that the site you want to visit is a safe one, then only you should change the security settings in the below mention ways and access the website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1) Clear Your Cache Memory and Cookies in Chrome<\/h3>\n\n\n\n<p>If the website you\u2019re visiting had any SSL-related issues in the past, your browser might remember. If this happens, it will showcase the ERR_SSL_PROTOCOL_ERROR in Chrome even after the website resolves the issue.<\/p>\n\n\n\n<p>To see if this is the cause of your issue, try deleting the cookies and cache memory to fix it:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to the menu (three vertical dots on the right side of the screen).<\/li><li>Click on <strong>Settings.<\/strong><\/li><li>On the top search bar, search the word<strong> Security.<\/strong><\/li><li>Press the <strong>Clear browsing data<\/strong> button.<\/li><li>Select all the three options (history, cookies, cache) and hit <strong>Clear Data<\/strong>.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"469\" src=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/clear-browsing-data-clear-err_ssl_protocol_error-1.png\" alt=\"Screenshot of the window that clears browsing data to eliminate the ERR_SSL_PROTOCOL_ERROR warning\" class=\"wp-image-1220 addshadow\" srcset=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/clear-browsing-data-clear-err_ssl_protocol_error-1.png 508w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/clear-browsing-data-clear-err_ssl_protocol_error-1-300x277.png 300w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><figcaption>This is a screenshot of the Clear Browsing Data window in Google Chrome.<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2) Open the Website Using a Virtual Private Network<\/h3>\n\n\n\n<p>If your government or internet provider blocks a website, or if the website blocks you, your browsers might show a variety of error messages (including the ERR_SSL_PROTOCOL_ERROR). However, you can still access the site by <a href=\"https:\/\/sectigostore.com\/blog\/12-network-security-best-practices-to-secure-your-business\/\">using a virtual private network (VPN)<\/a>. Simply change your default country in the VPN to see if you can open the website.<\/p>\n\n\n\n<p><strong>Note:<\/strong> Follow this step only when you are sure that the website you are trying to visit won&#8217;t attract any legal penalty from the government for accessing it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3) Clear the SSL State in Chrome<\/h3>\n\n\n\n<p>The SSL state stores the cache memory of the SSL certificates installed on the sites you have visited in the past. If the <a href=\"https:\/\/sectigostore.com\/blog\/what-is-always-on-ssl-aossl\/\">website has previously used an unsafe SSL<\/a> certificate, the browser might show the ERR_SSL_PROTOCOL_ERROR message even after the website has solved the problem. By deleting the <a href=\"https:\/\/itstillworks.com\/clear-ssl-state-mean-22093.html\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">SSL state<\/a>, you can not only get rid of SSL related cache memory abut also speed up your browser performance.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to the menu (three vertical dots on the right side of the screen).<\/li><li>Click on <strong>Settings.<\/strong><\/li><li>Scroll down and select<strong> Advanced<\/strong> In the right-hand navigation.<\/li><li>In the dropdown, locate theSystem option and click on <strong>Open your computer\u2019s proxy settings.<\/strong><\/li><li>A new window will pop up. Search for<strong> Internet Options.<\/strong><\/li><li>Click on <strong>Content<\/strong> and hit <strong>Clear SSL State<\/strong>.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4) Clear the DNS Cache in Chrome<\/h3>\n\n\n\n<p>A domain name system (DNS) is a system of DNS servers that keep an index of all domain names and their IP addresses. It works like a phone book. When you write a domain name in the address bar, DNS connects that domain name to its IP address and passes on the request to the server. Simply put, a DNS is a mediator between a browser and the server.<\/p>\n\n\n\n<p>The <strong>DNS cache<\/strong> is the record of websites you previously visited and their technical components. If the website was suffering any SSL related issues when you visited it in the past or has changed its certificate, your DNS cache might still be storing it. When you delete the DNS cache, the problem resolves.&nbsp;<\/p>\n\n\n\n<p>Follow these steps to delete the DNS cache:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Type <strong>chrome:\/\/net-internals\/#dns<\/strong> in Chrome\u2019s address bar.<\/li><li>Select DNS from the left-side menu.<\/li><li>Where it says <strong>Host resolver <\/strong>cache, click on the <strong>Clear Host Cache<\/strong> button.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"456\" height=\"198\" src=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/clear-host-cache.png\" alt=\"A screenshot of clearing the host cache to eliminate the ERR_SSL_PROTOCOL_ERROR message\" class=\"wp-image-1222 addshadow\" srcset=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/clear-host-cache.png 456w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/clear-host-cache-300x130.png 300w\" sizes=\"auto, (max-width: 456px) 100vw, 456px\" \/><figcaption>A screenshot of the clear host cache option on the Chrome Net-Internals web page.<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5) Change Your Antivirus and Firewall Settings<\/h3>\n\n\n\n<p>Some antivirus programs and <a href=\"https:\/\/www.thesslstore.com\/blog\/what-is-a-firewall-definition-types-uses\/\">firewalls<\/a> don\u2019t allow you to access the sites they deem insecure. There are many reasons for security software to believe a website is insecure, and one of these issues relates to SSL\/TLS certificates.<\/p>\n\n\n\n<p>Disabling your antivirus software and firewalls may get rid of this error. Alternatively, you can search for settings related to the SSL, TLS, and HTTPS.<\/p>\n\n\n\n<p><strong>Note: <\/strong>Disabling your firewall or antivirus software is not something we recommend because it leaves you vulnerable to attack. If you choose to do so anyhow, be careful while accessing any website on the internet while your security programs are off. Don\u2019t download anything from unknown emails and websites. After you\u2019re done surfing the website, don&#8217;t forget to turn on the security programs and immediately scan your device.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6) Disable the QUIC Protocol<\/h3>\n\n\n\n<p>QUIC (Quick UDP Internet Connection) is a transport layer protocol that improves the speed and performance of HTTP traffic. It uses a single step SSL handshake process. If your browser is actively using it, it might cause some issues with your current SSL certificate. You can manually disable it to see if that mitigates the ERR_SSL_PROTOCOL_ERROR.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Search for <strong>chrome:\/\/flags\/#enable-quic<\/strong> in Chrome\u2019s address bar to pull up the browser\u2019s Experimental Features page.<\/li><li>From the right-side drop-down menu that lists <strong>Default<\/strong>, select <strong>Disabled<\/strong>.<\/li><li>Relaunch the browser.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"181\" src=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/disable-quic-protocol-1024x181.png\" alt=\"This graphic is a screenshot of how to disable QUIC in Google Chrome to eliminate the ERR_SSL_PROTOCOL_ERROR\" class=\"wp-image-1223 addshadow\" srcset=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/disable-quic-protocol-1024x181.png 1024w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/disable-quic-protocol-300x53.png 300w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/disable-quic-protocol-560x99.png 560w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/disable-quic-protocol-940x166.png 940w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/disable-quic-protocol.png 1391w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>A screenshot of how to disable Quic in Google Chrome.<\/figcaption><\/figure><\/div>\n\n\n\n<p>While this isn\u2019t an ideal solution, it\u2019s been known to fix the issue in some cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7) Enable An Older Version of SSL\/TLS<\/h3>\n\n\n\n<p>Browsers and operating systems block the websites using SSL certificates with older ciphers. The old algorithms generally have security flaws, and the cybercriminals can easily exploit such certificates to eavesdrop the data transfer between websites and their users. You can allow the browser to let you access such sites by disabling its TLS related settings.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Search for <strong>chrome:\/\/flags<\/strong> in the address bar.<\/li><li>On the top of the page, there will be another search bar.<\/li><li>Search for <strong>#show-legacy-tls-warnings <\/strong>and disable it.<\/li><li>Search for <strong>#legacy-tls-enforced <\/strong>and enable it.<\/li><li>Relaunch the browser.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"314\" src=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/tls-version-err_ssl_protocl_error.png\" alt=\"A screenshot of the window that enables legacy TLS protocols.\" class=\"wp-image-1224 addshadow\" srcset=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/tls-version-err_ssl_protocl_error.png 1017w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/tls-version-err_ssl_protocl_error-300x93.png 300w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/tls-version-err_ssl_protocl_error-560x173.png 560w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/tls-version-err_ssl_protocl_error-940x290.png 940w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/><figcaption>A screenshot of how to enable legacy TLS protocols. (We don&#8217;t recommend this!)<\/figcaption><\/figure><\/div>\n\n\n\n<p><strong>Note:<\/strong> This approach is highly unsafe, and we\u2019re just sharing it from a more academic or informational context. It\u2019s <em>never<\/em> a good idea to enable support for outdated SSL\/TLS versions. (After all, they\u2019re deprecated for a reason!)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8) Remove Your Host Files<\/h3>\n\n\n\n<p>Host files are used to block some sites and IP addresses. If the hosts file has accidentally blocked the website, you are trying to reach, deleting the host file can solve the ERR_SSL_PROTOCOL_ERROR error.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>From your Windows operating system, search for <strong>C:\\Windows\\System32\\drivers\\etc<\/strong><\/li><li>Delete the<strong> Hosts <\/strong>file.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"209\" src=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/delete-hosts-file-1024x209.png\" alt=\"A screenshot of the Windows32 drivers folder\" class=\"wp-image-1227 addshadow\" srcset=\"https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/delete-hosts-file-1024x209.png 1024w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/delete-hosts-file-300x61.png 300w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/delete-hosts-file-560x114.png 560w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/delete-hosts-file-940x192.png 940w, https:\/\/sectigostore.com\/blog\/wp-content\/uploads\/2020\/07\/delete-hosts-file.png 1197w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>A screenshot of the Windows drivers folder where you can delete the hosts file.<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Final Thoughts on Resolving the ERR_SSL_PROTOCOL_ERROR in Chrome<\/h3>\n\n\n\n<p>I hope one of these tips helps you to get rid of the ERR_SSL_PROTOCOL_ERROR error once and for all. If any of the above steps don&#8217;t solve the issue, the problem must be on a deeper level. You should contact Google Chrome\u2019s support team or the website\u2019s customer care to report this issue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to get rid of the \u201cThis site can\u2019t provide a secure connection\u201d page in Google Chrome by addressing the \u2018ERR_SSL_PROTOCOL_ERROR\u2019 that causes it.<\/p>\n","protected":false},"author":6,"featured_media":1229,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[48],"class_list":["post-1217","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyber-security","tag-errors","post-with-tags"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Fix the ERR_SSL_PROTOCOL_ERROR in 8 Easy Steps (2020 Edition)<\/title>\n<meta name=\"description\" content=\"If you keep getting the ERR_SSL_PROTOCOL_ERROR warning in Google Chrome, here&#039;s what you can do to eliminate the issue and get back to surfing the web.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sectigostore.com\/blog\/how-to-fix-err-ssl-protocol-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Fix the ERR_SSL_PROTOCOL_ERROR in 8 Easy Steps (2020 Edition)\" \/>\n<meta property=\"og:description\" content=\"If you keep getting the ERR_SSL_PROTOCOL_ERROR warning in Google Chrome, here&#039;s what you can do to eliminate the issue and get back to surfing the web.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sectigostore.com\/blog\/how-to-fix-err-ssl-protocol-error\/\" \/>\n<meta property=\"og:site_name\" content=\"InfoSec Insights\" \/>\n<meta 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