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SSL Certificate Support

Get All Your SSL Issues Sorted in One Place

Browse our common FAQs below...

Sales/Order Processing

Why are we cheaper?

SectigoStore.com is an upper-echelon platinum elite partner with Sectigo – predating the name change. We purchase SSL certificates in bulk at cut-rate prices and then pass those savings along to you by selling digital certificates at razor thin margins.


What do I need to purchase an SSL certificate?

You only need a website and an email address – and even the email address is optional – a basic Domain Validated SSL certificate requires on a domain control check before issuance. For business authentication certificates you’ll need a little more information.


How does your purchase process work?

Our easy purchase process works like this:

  • Select a Sectigo SSL certificate
  • Add item to cart
  • Pay for it
  • Click on 'Generate Certificate Now'
  • Process your Certificate Signing Request
  • Let Sectigo perform validation
  • You receive the certificate via email
  • Install the certificate in your web server

If you have any questions, just ask an SSL Expert via our LIVE CHAT support.


How do I renew my certificate?

Renewing a Sectigo SSL certificate is just like buying a new SSL certificate. Simply log in to your account and purchase a new certificate or click renew on your expiring certificate. Please be aware that you will have to process new CSR for this renewal for security reasons.


I don't see my Domain Approver Email?

If you just log in to our website and go to your order details, at the bottom of the page, there is a 'Resend Approval Email' button that you can click to resend. Failing that, you can come on LIVE CHAT and/or submit a support ticket request.


What's the difference between DV, OV & EV SSL certificates?

The difference between DV, OV & EV lies in how much validation must be performed by Sectigo before issuing the certificate. Regardless of the validation level or functionality, the SSL certificate offers the same level of encryption. Domain Validation (DV) involves minimal effort for validation, requiring a simple domain control check. Organization Validation (OV) is more thorough, confirming a business’s legitimacy and identity. Extended Validation (EV), as the name implies, requires an in-depth process where the organization verifies its legal name, domain ownership, and location.


What documents are required for Extended Validation (EV) certificates?

In some cases Sectigo may have difficulty validating aspects of your business using publicly available government registries and databases. You may be required to provide a Government Issued Business Credential, aka "Proof of Right" (POR).

  • Articles of Incorporation/Certificate of Formation
  • Business/Vendor/Reseller/Merchant License
  • Charter Documents/Partnership Papers
  • Registration of Trade or Assumed Name/Doing Business As/Fictitious Name Statement
  • Legal Opinion Letters


Certificate Signing Request (CSR)

What is a CSR?

A Certificate Signing Request is a block of encrypted text that is generated by your server. It contains all of the information that will be included in the certificate. A CSR is created simultaneously with your private key.


How do I generate my CSR?

In the past, there were online tools to assist with this. However, the industry moved away from this due to security concerns. Do not generate CSR through an insecure web app for security reasons. Contact your system admin or another experienced individual if you're unfamiliar with commands. You can generate a CSR using OpenSSL commands for those comfortable with it. Click here for CSR generation resources.


I do not see my email address in the Approval/DCV Email field?

According to the Baseline Requirements set forth by CA/Browser Forum, email-based domain validation can only be completed using the address that appears in the Who.is registry or one of five pre-approved addresses:



How do I install my SSL certificate?

We have a very helpful database of installation articles that will help you with installing on and configuring just about every server in use today. If that doesn't suit you, we also offer an SSL installation service for just $59.99.


Can you help me with my installation?

Absolutely, our SSL specialists have performed thousands of installations since we’ve been in business. We would be happy to install your certificate for you. This can be done one of three ways, we can guide you by phone, we can open up a split screen or you can provide us with one-time server credentials. We’ll have your certificate installed in a matter of minutes. Click here to purchase SSL certificate installation.


What does "Failed Security Review" mean?

This message means that your order has been marked for an additional security review by Sectigo. As part of Sectigo's ongoing commitment to prevent fraud and protect data, it randomly flags some orders for an additional security review. Unfortunately, this order can't be fulfilled until Sectigo completes a manual security review. Most orders are quickly processed within 24 hours, but sometimes on the weekends they might take a little longer.


Why do I need to install intermediate certificates?

Every computer system has a root store, a collection of predownloaded root certificates associated with trusted Certificate Authorities. Unfortunately, issuing SSL certificates (or more specifically signing them with its private key) off a root is dangerous because, in the event of a revocation, every leaf certificate signed by the root would be invalid. Since 2012, the CA/Browser forum has mandated that CAs issue off of Intermediate roots to prevent this from occurring. In order for a computer to trust a leaf certificate it must be able to chain it back to a trusted root. Intermediate certificates help build that chain.



How do I login to my account?

Easy. Simply click on the Login button in the header of this site. That will open a pop-up where you can insert your login credentials.


What is my username & password?

Your username is your email address. We don’t actually know your password, we hash them to make them worthless in the event of data theft. If you need to reset your password, there is a link on the login screen that will email you a reset prompt.


What is my Order ID# or Invoice ID#?

You can find both items listed in your control panel next to its respective certificate. You can look under your 'Total Orders' and find them listed in-line with your certificate.


How do I become a reseller?

Not all companies qualify to be a reseller, to become a reseller you must be a company that provides web services; such as web hosting, web design, web development, SEO, domain registration, web security, IT services, and/or other related internet services. Sign up here and we will gladly review your request.


Extended Validation Help

What is an EV certificate?

An EV SSL certificate secures a website and confirms its identity, leading to a higher level of assurance and customer trust.


Why Sectigo

Why Choose Us?

- We Offer the Most Trusted Brands

- Streamlined SSL Support (24 Hours/7 Days/365 Year)

- Excellent SSL Experts

- Unlimited SSL Tools

- A 30 Day Money Back Guarantee

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Our certs are supported on 99.9% of web browsers, iPhones & mobile devices

Our Awesome Customers


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